Shipping & Returns

All orders are shipped within 72 hours Monday - Friday 8am - 5pm.

We use the following carriers to deliver our orders: 
Deutsche Post

Order Tracking 
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that most orders using Deutsche Post will not have tracking numbers. 

Shipping Rates 
The rate charged for the shipping of your order is based on your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. 

Back Orders 
If an item goes on back order we will ship when all item becomes available.

We want all our customers to be happy with their purchase! If our products do not meet your expectations, please contact us within 14 working days from receiving the goods. Goods must be returned to

Kay Claussen
Suedliche Auffahrtsallee 18
80639 Munich

Goods must be returned to us in the original condition, unused, undamaged and with original packaging intact. Only the amount paid for the product itself will be refunded. Additional charges on shipping, handling, taxes and related fees and expenses will not be refunded.

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