Shipping & Returns

Turnaround

All orders are shipped within 72 hours Monday - Friday 8am - 5pm.

Shipping Rates 

All prices are final prices and refer, unless otherwise stated, to 1 piece plus shipping costs. Due to the small business status according to §19 UStG, we do not charge sales tax and therefore do not report it.

Shipping cost for orders with an order value of 85 EUR or higher is free of charge.

Shipping within Germany: Shipping fee of 1,90 €.

Shipments to other European countries: Shipping fee of 4,90 €.

For customers from non-EU countries (such as Switzerland) additional duties, taxes and / or other fees may apply, which unfortunately we can not accept. The fees are always based on the content of the shipment or goods value and can vary accordingly.

Shipments to Russia, China, Taiwan, Singapore, Canada, USA, Japan, South Korea, New Zealand: Shipping fee of 6,90 €.

Carriers

We use the following carriers to deliver our orders: 
Deutsche Post
UPS 
FedEx 
DHL

Order Tracking 

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that most orders using Deutsche Post will not have tracking numbers. 

Back Orders

If an item goes on back order we will ship when all item becomes available.

Returns

We want all our customers to be happy with their purchase! If our products do not meet your expectations, please contact us sales@rctool.de within 14 working days from receiving the goods. Goods must be returned to

Kay Claussen
Suedliche Auffahrtsallee 18
80639 Munich
Germany

Goods must be returned to us in the original condition, unused, undamaged and with original packaging intact. Additional charges on taxes and related fees and expenses will not be refunded.

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